Good to Great

Author:  Jim Collins

"This carefully researched and well-written book disproves most of the current management hype-from the cult of the superhuman CEO to the cult of IT to the acquisitions and merger mania.  It will not enable mediocrity to become

competence.  But it should enable competence to become excellence." 

 Peter F. Drucker

Who Moved My Cheese?

Author: Spencer Johnson, M.D.

"An A-Mazing way to deal with change in your work and in your life."

"Who Moved My Cheese?  Is a simple parable that reveals profound Truths

about change.  It is an amusing and enlightening story of four Characters who

live in a 'Maze' and look for 'Cheese' to nourish them and make them happy."

The 7 Habits of Highly Effective People

Author:  Stephen R. Covey

"Seven Habits is an exceptional book.  It does  a better job of inspiring a person

to integrate the different responsibilities in one's life - personal, family, and professional - than any other book I have read."  
Paul H. Thompson, Dean, Marriott School of Management, BYU

The Happiness Centered Business

Author:  Dr. Paddi Lund

"Business, happiness and money never mixed…..until now.  How you can find

happiness in your business and reap all the rewards that it brings (including

increased profits), by following in the footsteps of a crazy dentist."

"Ive applied many of Paddi's principles with my clients in warehousing,

manufacturing and hospital industries - they're disarmingly simple

and they work."
Mike Basch, Founding Senior Vice President US Federal Express

Raving Fans - A Revolutionary Approach to Customer Service

Authors:  Ken Blanchard and Sheldon Bowles

"Your customers are only satisfied because their expectations are so low and

because no one else is doing better.  Just having satisfied customers isn't

good enough anymore.  If you really want a booming business,

 you have to create Raving Fans." 

" This in a nutshell, is the advice given to a new Area Manager on his first day - in

 an extraordinary new business book that will help everyone, in every kind of organization or business, deliver stunning customer service and

achieve miraculous bottom-line results."

Gung Ho!

Author:  Ken Blanchard and Sheldon Bowles

"Gung Ho!" shows in three easy steps how to release the energy and enthusiasm

of your whole team and focus it on success.  A great book." 

 Stephen R. Covey

Positively Outrageous Service
How to Delight and Astound Your Customers and Win Them For Life

Author:  T. Scott Gross

"The most enjoyable book I have read concerning customer service during

the past decade." 

Colleen C. Barrett, executive vice president, Customers,

Southwest Airlines Company

NUTS!
Southwest Airlines' Crazy Recipe for Business and Personal Success

Authors:  Kevin and Jackie Freiberg

"Required reading for every entrepreneur and aspiring entrepreneur!  It's the

 colorful, brash, exciting, often amazing story of how one of the country's

best managed businesses continues to be outrageously successful

year after year while everyone from the top down has a blast." 

Warren Bennis

Inside The Magic Kingdom

Author:  Tom Connellan

Seven Keys to Disney's Success.

Marriott International, Inc.

In Search of Excellence
Lessons from America's Best-Run Companies

Authors:  Thomas J. Peters and Robert H. Waterman, Jr.

"Exuberant and absorbing…..one of those rare books on management that

are both consistently thought-provoking and fun to read"

The Wall Street Journal

The Loyalty Effect
  The Hidden Force Behind Growth, Profits, and Lasting Value

Authors:  Frederick R. Reichheld and Thomas Teal

"The Loyalty Effect absolutely mails the essence of what it takes to be

customer-driven.  At Intuit, these are concepts we use, and aspire to."
Scott Cook, Chairman and Co-Founder, Intuit, Inc.

When The Little Things Count…
and They Always Count

Author:  Barbara Pachter

601 Essential Things That Everyone in Business Needs to Know.   Simple yet

key things that will help you shine and succeed in every situation.

The Goal
A Process of Ongoing Improvement

Authors:  Eliyahu M. Goldratt and Jeff Cox

"This theory provided a persuasive solution for factories struggling

with production delays and low revenues."